Refunds Policy

Returns:
Refunds and exchanges are only applicable to defective, damaged, or wrongly shipped items.Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it and, it must also be in the original packaging.To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Send us an email at info@fancifiesta.com requesting a refund or an exchange along with a photo of the defective/damaged/wrongly shipped item and we will guide you through sending the item to our overseas warehouse which is near you (we have an overseas warehouse in some countries) once your request is approved. We will be responsible for the returning shipping charges of defected, damaged or wrongly shipped items, and we will make a refund of full amount or ship a new piece to you once the item is received, inspected, and the refund is approved.


Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@fancifiesta.com

Sale items (if applicable):
Sale items can only be refunded if the item is defected/damaged, or wrongly shipped.

Exchanges (if applicable):
We only replace items if they are defective, damaged, or wrongly shipped. If you need to exchange it for the same item, send us an email at info@fancifiesta.com requesting an exchange along with a photo of the item and we will guide you through sending the item to our overseas warehouse (we have an overseas warehouse in some countries) once your request is approved. We will be responsible for the returning shipping charges of a defected/damaged or wrongly shipped items and we will make a refund of full amount or ship a new piece to you once the item is received, inspected, and the refund is approved.

Shipping:
To return a defected, damaged or wrongly shipped product, you should send us an email at info@fancifiesta.com requesting a refund along with a photo for the item and we will guide you through sending the item to our overseas warehouse (we have an overseas warehouse in some countries) once your request is approved. We will be responsible for the returning shipping charges of defected, damaged or wrongly shipped items, and we will make a refund of full amount or ship a new piece to you once the item is received, inspected, and the refund is approved. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

----