Shipping

Where do we ship?

We ship to Europe, United States, Canada, Australia, New Zealand, United Kingdom, Malaysia, Singapore, Hong Kong, South Korea, Japan, Thailand, Vietnam, Ukraine, Kazakhstan, Saudi Arabia, United Arab Emirates,and Qatar.

What is the Shipping Cost?

It is FREE for all orders. We don't charge our customers for shipping. So, whatever your order and wherever you are we will ship your order at no extra charge!

When is my order shipped?

 After orders are made and received by our workshop, it undergoes verification, tailoring, quality check, and packaging. This usually takes around 2–5 days.

How long will it take to get my order?

Orders will take around 12-20 business days to arrive. Read more about our Shipping and Delivery here.

How can I track my order?

We will send a tracking number to the e-mail address associated with your order once the item has shipped. Enter this tracking number in the track your order field on our Order Tracking Page to track your order. If it has been over 2 business day after you placed your order and you have not received your tracking number, please contact us at info@fancifiesta.com or send us a message through our messenger chat box down on the right of the page.

Entering discount/gift card code.

On the checkout page, you will find two boxes at the top/right side where you can enter your discount codes or gift card code. Once you have entered either of these codes click "Apply". Your total amount will be updated to reflect the discount. Only one discount code or gift card code can be applied at a time. Please contact us at info@fancifiesta.com or send us a message through our messenger chat box down on the right of the page if you have any problems applying your discount codes.

P.S: Please note, if you used the fast checkout process by clicking the " PayPal" button at the top of the customer information page at the beginning of the checkout process that you won't be able to enter your discount/gift card codes. You need to use the usual checkout process to enter your discount/ gift card codes.

Please read more about usual checkout and fast checkout processes in the third and fourth questions' answers in the Payment Section down below.

Where is my package now?

We typically process orders within 2-5 days. When we ship out your package, An automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that you can insert on our Order Tracking page to know exactly where is your package. If you are having trouble viewing this information, feel free to contact us at info@fancifiesta.com or message us through our messenger chat box down on the right of the page.

Custom Fees.

We charge no taxes on our orders. However, we can't actually gauge whether you going to pay customs fees or not because each country varies in their customs fees and rules. 

 

Payment

What are my payment options?

To make our payment process worry-free we process all our payments by PayPal Express Checkout through which you can pay with Credit Card( Visa, MasterCard, Discover, and American Express) or your debit card if you don't have a PayPal account or pay by logging into your PayPal account if you have one.

Do I need a PayPal account to pay for my order?

You don't need PayPal account for the PayPal express checkout, you can choose to "Pay with Credit or Debit Card" which will redirect you to "PayPal Guest Checkout". Step by Step Guide on how to pay with credit/debit card is provided in the next question's answer.

I don't have PayPal, How can I pay with my debit or credit card?

You have two options:

A. The Usual Checkout:

 Recommended if you have a discount code or a gift card to claim

1. On the checkout page, Enter your Discount code or gift card code on the top right of the page if any.

2. Enter your email to which you want to receive your tracking number.

3. Enter your shipping address → Click "Continue to Shipping Method" 

4. Choose Free Shipping  Click " Complete Order" → Click " Continue to Payment Method", this will open the PayPal express checkout window.

5.Click" Pay with Credit or Debit Card" on the bottom  Enter card detailsClick" Pay Now"

B. Fast Checkout:

Recommended if you want a faster Checkout and you don't have a discount code or a gift card to claim:

1. Click on " Pay with PayPal" button you find on the top of the checkout page.

2. Click " Pay with Credit or Debit Card"

3.Enter your email, shipping address, and card details.

4. Click " Pay Now "

How can I pay with PayPal?

You have two options: 

A. The usual checkout

Recommend  if you have a discount code or a gift card to claim which as follows: 

1. On the checkout page, Enter your Discount code or gift card code on the top right of the page if any.

2. Enter your email to which you want to receive your tracking number.

3. Enter your shipping address → Click "Continue to Shipping Method" 

4. Choose Free Shipping  Click " Complete Order" → Click " Continue to Payment Method", this will open the PayPal express checkout window.

5. Log in to your PayPal account → Click" Pay Now"

B. Fast Checkout

Recommended If you want a faster Checkout and you don't have a discount code or a gift card to claim:

1. Click on " Pay with PayPal" button you find on the top of the checkout page.

2. Log in to your PayPal account → Click" Pay Now"

Refunds

What is your Refund Policy?

Please check our refund policy to check whether your order is eligible for refund or not here.

Others

What is your Privacy Policy?

Our privacy policy can be found by clicking here.